FAQ

WHAT METHOD DO YOU USE FOR CLEANING?
WILL MY CARPETS BE STICKY AND SOIL FASTER AFTER CLEANING?
WILL SPOTS REAPPEAR AFTER CLEANING?
DO YOU MOVE FURNITURE?
SHOULD I VACUUM BEFORE YOU COME?
HOW LONG WILL IT TAKE FOR MY CARPET TO BE CLEANED?
WHAT DO YOU CONSIDER AS AN AREA?
HOW LONG WILL IT TAKE MY CARPET TO DRY?
DO YOU GUARANTEE ALL SPOTS?
WHY SHOULD I GET CARPET PROTECTOR APPLIED TO MY CARPET?
DOES CARPET COME WITH A PROTECTOR?
HOW DOES YOUR DEODORIZER WORK?
HOW OFTEN SHOULD I GET MY UPHOLSTERY CLEANED?
WHAT PROCESS DO YOU USE TO CLEAN UPHOLSTERY?
THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD, CAN YOU STILL CLEAN IT?
WHAT DOES PROFESSIONAL CLEANING DO TO THE PROTECTIVE COATING THAT I PURCHASED WITH MY FURNITURE?
HOW LONG WILL IT TAKE MY UPHOLSTERY TO DRY?

WHAT METHOD DO YOU USE FOR CLEANING?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Anderson Cleaning's exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

WILL MY CARPETS BE STICKY AND SOIL FASTER AFTER CLEANING?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

WILL SPOTS REAPPEAR AFTER CLEANING?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Anderson Cleaning at 918-565-7375 as soon as possible.

DO YOU MOVE FURNITURE?
We typically do not move furniture, we ask that our customers move any furniture they would like moved prior to us showing up and we can easily clean around anything left in place. The prices that are listed on our website are for open area cleaning only ( no furniture moving) However there are times that our customers would like us to move some of their light furniture and we will do so for an extra charge

SHOULD I VACUUM BEFORE YOU COME?
We kindly ask that your floor is free of any debris before we show up, you may vacuum if you like, however if you keep your carpet vacuumed on a regular basis then it is not necessary, our high powered vacuum is running over your carpet during the entire cleaning process

HOW LONG WILL IT TAKE FOR MY CARPET TO BE CLEANED?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on how soiled the carpet is, and any necessary spot removal treatments/pet odor treatments.

WHAT DO YOU CONSIDER AS AN AREA?
Typically, an area is any area that is up to 250 square feet (that is about a 16×16 foot area) Living room/dining room combos are considered two areas. Any area over 250 square feet but less than 500 square feet is priced as two areas. areas = living rooms, dining rooms, bedrooms, stairs, hallways..ect.....

HOW LONG WILL IT TAKE MY CARPET TO DRY?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

DO YOU GUARANTEE ALL SPOTS?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

WHY SHOULD I GET CARPET PROTECTOR APPLIED TO MY CARPET?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

DOES CARPET COME WITH A PROTECTOR?
A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

HOW DOES YOUR DEODORIZER WORK?
Anderson Cleaning uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

HOW OFTEN SHOULD I GET MY UPHOLSTERY CLEANED?
Manufacturers recommend having upholstered furniture professionally cleaned about every 12 months depending on soil level

WHAT PROCESS DO YOU USE TO CLEAN UPHOLSTERY?
We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD, CAN YOU STILL CLEAN IT?
Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.